Wireless out of control? The reality is that today’s business relies on mobile. We’ll help keep all of your devices in check, providing employees and managers insight into usage and costs, even making sure devices are safely and securely recycled at end of life.
4TelecomHelp offers a comprehensive suite of services to help you manage mobile devices, services, expenses, and rate plan optimization – all supported by a full service help desk.
Wireless Expense Management
We’ll help you manage your mobile expenses, identifying billing errors and automatically emailing employees their monthly cell phone bill audit.
- Monthly reporting by Department, Cost Center and GL Codes
- Personalized employee cell phone audits
Wireless Review and Rate Plan Optimization
We’ll uncover savings potential by identifying trends such as high voice, text, data, or international use. We’ll identify unnecessary features and services. And we’ll look at non-use and non-compliance to plans. We’ll run a 3-month analysis and comparison of every wireless user. Then we’ll compare rate plans and make recommendations for wireless rate plans, cost reduction, and features to eliminate. Once you’ve approved our recommendations, we’ll implement them on your behalf.
Wireless Ordering & Provisioning
Our mobile experts will support the requisition, approval, activation, and deployment of mobile devices. Using our 4T-Titan tools, new devices can be chosen from the photo catalogue as well as plan types.
The 4T-Titan portal lets users quickly and easily place orders with all the contact information, desired device, manufacturer, make, model and plan. Review your order, submit and then track that status through the ticketing system. Inventory is automatically updated!
Wireless Help Desk
Our wireless help desk will handle all of your wireless issues and make sure every issue is tracked in our ticketing system.
- Provisioning/procurement support
- Device and feature support
- International support
- Mobile device recycling
Benefits of Managing your Mobile Environment
Support your mobile workforce while optimizing costs. Avoid unexpected overages and big bills from excess usage. Eliminate unnecessary features, services and zero use devices. Our Wireless Help Desk ensures your mobile workforce has the wireless support they need, when they need it, even for international. And at the end of life, we’ll help you recycle mobile devices to protect your data and the environment.