Case Study-Telecom Expense Management-Energy

Large Energy Logistics Company

Company Profile: One of the nation’s largest independent petroleum products common carrier pipeline networks providing refiners, wholesalers, marketers, airlines, railroads and other commercial end-providing users with refined petroleum products. Pipelines in Northeastern and upper Midwestern states. Their telecom spend is over $7M annually with more than 740 locations.

Challenge: Client was under contract with incumbent TEM provider and very unhappy. Services were unaccounted for, cost coding was inaccurate, invoices were unpaid, and there were wireless issues that were taxing their customer service team.

Services Provided: Monthly TEM Managed Services, Bill Pay, Audits, Inventory, Contract Negotiation, MACDs, Dispute Management.

Results:
           Within first year 4T:

  • Audited services and uncovered more than 25% missing inventory
  • Identified every location and produced a consistent and accurate list of every entity that had phone service
  • Corrected 40% inaccurate cost coding
  • Through establishing a missing bills procedure, uncovered 20% of unpaid invoices
  • Set up a workable and efficient wireless help-desk
  • Consolidated their wireless accounts
  • Identified more than $40K in disputed expenses within first 4 months of the TEM process
  • Brought all invoices up to date and eliminated late payment charges completely

Continued savings realized through the years of an average of 15%. 4T more than pays for their services every year.