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December 14, 2016

Mobile App of the Month – TripIt

Jessica Robinson

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What it is: TripIt is an app that puts all of your travel confirmations into one convenient place. It is the perfect companion for the business traveler. TripIt will sort and put the confirmations into one master itinerary. You have the option to enter your travel information manually or auto-import it by simply forwarding all […]

October 18, 2016

4T’s Guide to Cutting Back on 411 Charges!

Kristen Nicoletti

If I told you how much money I see spent between my clients on 411 charges, you’d be shocked! Each time a user calls 411 on their cell phone, it costs $1.99. Somehow, the cost seems to be a little known face among most cell phone users. For companies, this is often looked at as […]

September 9, 2016

4TelecomHelp’s Approach to Client Support using the AID Process

Kristen Nicoletti

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4TelecomHelp Inc. is a telecommunications consulting and outsourcing firm created to assist businesses with every aspect of their telecom services including telecom auditing, telecom installation management, wireless cost management and telecom expense management. Our services are very dynamic and designed to support any size organization and budget for our customers. The company focuses exclusively on […]

September 2, 2016

Employee Spotlight: Chris Bradley

Kristen Nicoletti

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Chris Bradley, our top Fiber-Optics Broker, has been working closely with local economic development organizations within the Philadelphia area to put together a fiber-optic game plan for their counties. Fiber-optics is an extremely new subject to many of the economic development organizations and many business owners are starting to ask about what solutions are available. […]

August 24, 2016

Does Escalating Get it in Faster?

Kristen Nicoletti

Knowing when to escalate is the key to getting your install completed faster. While there are many orders, projects and repairs that you manage, there are reasons you would need to escalate at some point. Knowing when to escalate (Have you tried everything you can think of to resolve the issue?) is the key to […]

August 9, 2016

Mobile App of the Month – If This Then That (IFTTT)

Kristen Nicoletti

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What it is: To call If This Then That (IFTTT) an automation app feels like it’s selling it short. It was, for me, my first real glimpse into the IoT world. IFTTT uses what they call “recipes” to create a chain of events. They work with an ever growing list of companies, programs, products and […]

July 19, 2016

When Do Carriers Waive Install Charges

Kristen Nicoletti

If you are looking for special pricing on carrier services with waived install charges, first and foremost check and ask for special promotions. If you cannot get fees waived, sometimes it pays to comparison shop, a carrier will sometimes negate activation fees when you threaten to walk away. Some carriers will waive an install charge […]

July 13, 2016

Mobile App of the Month – My Data Manager

Kristen Nicoletti

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My Data Manager What it is: My Data Manager is a free and easy to use app that monitors your smartphones data usage. It automatically identifies how you are connected to the network (mobile data, WiFi, roaming) to provide you accurate information on how much of your data plan you have used so far in […]

March 14, 2016

How Do You Know Your TEM Provider Is Trustworthy?

Jennifer Greene

One of the biggest worries any business can have relates to one of their top spend areas like IT and Telecom.  Even bigger is the worry when they handle management of those areas to another company – and whether or not that company is trustworthy.  Once your company is large enough that you need to […]

March 1, 2016

What To Expect From Long Term Telecom Expense Management

Jennifer Greene

Many companies are aware of the short term benefits of telecom expense management.  Most companies promise the same thing, and it’s an easy promise to make.  The first year you outsource to a professional telecom expense management company, you should see substantial savings.  For some companies, it’s as much as 40 to 50% or more […]

February 17, 2016

The 5 Things Franchises Need To Do To Save Money on Phone Contracts

Jennifer Greene

The daily grind of managing a franchise may seem relatively simple.  Things that work well as a franchise are often easy enough to set up, get running, and then handle on a day to day basis.  You, savvy business owner that you are, probably aren’t the person who manages the store, hotel, or kiosk on […]

February 10, 2016

5 Reasons We’re Excited About the AOTMP Conference

Jennifer Greene

We are, understandably, very much looking forward to the AOTMP conference taking place in just a couple short weeks.  Like most of you who have attended for a few years, we’re very much excited about the move to a new location.  After the conference, maybe we can check out Sea World, since it’ll be so […]

February 2, 2016

The Biggest TEM Mistake Your Company Might Be Making

Jennifer Greene

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As we grow and add more experienced TEM specialists to our staff, there’s been much knowledge exchanged on the best practices in TEM.  That exchange of knowledge has led to discussion around one of the most prominent mistakes commonly made when managing telecom expenses, and how to avoid it. By far, one of the biggest […]

January 25, 2016

NRF 16 Recap – The Best Booths and Sessions from the Big Show

Jennifer Greene

The NRF 16 Recap – what you missed if you couldn’t attend:  Now that we’re back from the incredible National Retail Federation show in New York, we’d like to share some of the best booths, events, and products coming out for retail stores this year. The show itself was packed and full of non-stop activity, […]

January 18, 2016

The Three Telltale Signs Your Business Needs Telecom Expense Management

Jennifer Greene

You may think you have your phone expenses under control.  Your company doesn’t need to outsource something that you already have your accounting team handling.  It’s just a few phone lines, how hard is it to manage a few phone bills?   You’re not sure your business needs telecom expense management, really. However, telecom very quickly […]

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