As we celebrate 4TelecomHelp’s 20th anniversary, we wanted to take the opportunity to talk about the enduring relationships with those who have grown with us through the years. We had the opportunity to talk with Mark Nowaczyk, Information Technology director at 3SI Security Systems. 3SI and 4T have seen a lot of changes together!
An Interview with Mark Nowaczyk, Information Technology Director, 3SI Security Systems
What does 3SI do? Know those “smoke and dye” packs that bank tellers used to hide in the money so robbers would literally be caught “red handed”? Then you know what 3SI does. As Mark explains it, today more tracking is done electronically such as via GPS. Founded in 1970, 3SI is the market leader in pioneering advanced security solutions for asset protection and recovery. They have always been ahead of the curve, starting with the commercialization of dye and ink staining, to their ongoing development in GPS tracking and beyond. 3SI technology protects more than 250,000 locations worldwide, and they actively combat crime through innovative solutions. Check them out on their website.
3SI and 4T are both based in Pennsylvania, where Mark met Chad Parnis, 4TelecomHelp Founder and CEO, and became 4T’s thirtieth customer. At the time, 3SI was part of a larger entity, but once they were divested, they had to focus on the details of running the everyday business, like managing phone bills. In 2003, there was only one person in IT at 3SI, and that was Mark, so he went looking for the IT and Telecom expertise that they didn’t have inhouse.
“4T has been my go-to telecom department since 2003. I can’t even tell you how much money they’ve saved me since 2003.”
In 2014 they move to a new location and were looking to change telecom providers. They knew exactly who to call to help them through the complexity of migrating multiple locations and consolidating vendors. 4T helped them start planning early and helped them every step of the way, sourcing just the right new vendor for 3SI’s needs including a 24/7 call center, building in the necessary redundancies, coordinating with all the vendors, and ensuring that everyone was up and running on schedule.
“We moved in here and everything clicked on Day One.”
Mark sees 4TelecomHelp as a business partner who has grown with them.
“Honestly, their first office was pretty creaky. They’ve grown, too!”