Company Profile: A large employment application screening firm with multiple locations needed help with their current Verizon expenditures to reduce costs, clean up circuits and install new services.
Challenge: The Client had a coterminous contract with Verizon Services for distributed network services on two disparate networks and dedicated Internet access. Relations with Verizon were not optimal. Client had no access to the Verizon Enterprise Portal. Communication with Verizon Account Management was sporadic and at times non-existent. The apparent network topology and expressed needs of the Client suggested that Client was paying for unnecessary and/or redundant services.
Solution: 4TelecomHelp met onsite with Client’s IT services department to gather information and map out a course of action. Face to face discussions surfaced a Verizon-installed circuit that was unnecessary and had been in place for over 6 months. Multiple other potential improvements were identified across the Client’s physical network installations that would reduce costs and in some cases improve local service. Working with the Client, 4TelecomHelp compiled a list of action items, then contacted Verizon as a representative of the Client to re-negotiate service contracts, obtain refunds for unnecessary services and re-structure the network in the Client’s best interests.
Results: 4TelecomHelp worked directly with Verizon Representatives to obtain a refund of $16,000 for 6 months of unneeded service. 4TelecomHelp also negotiated the installation of three new circuits, and obtained Client access to the Verizon Enterprise Portal. Because Verizon paid a fee direct to 4Telecomhelp for the new circuits, there was no net charge to Client for 4TelecomHelp’s services. Field personnel for 4Telecomhelp monitored each installation project to ensure that all installations were completed correctly and on time.
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