As we grow and add more experienced TEM specialists to our staff, there’s been much knowledge exchanged on the best practices in TEM. That exchange of knowledge has led to discussion around one of the most prominent mistakes commonly made when managing telecom expenses, and how to avoid it.
By far, one of the biggest TEM mistakes we see when other companies manage telecom expenses is this one:
Not Looking at Contracts in Detail.
A common failing is that many TEM companies don’t look at contracts in detail until a customer asks for it. Does your company know what they signed up for? When things expire? What are you obligated to provide, and what is your telco obligated to provide you?
These are important details that you should know, and without someone spending the time to interpret your contract in detail, you may miss out on a lot of little details. When there’s only one contract, these things aren’t as big of a deal – but when your franchise is expanding, you’re setting up new stores, or new offices, or a new sales department, and all those contracts start adding up…you need someone on your side who can and will monitor your contracts with supreme attention to detail.
TEM is about more than just the money exchanging hands, it’s about ensuring your company has everything it needs exactly when it needs it to run smoothly. A contract should include redundancies, technology, backups, how those are handled, and how to ensure they are handled correctly.
Contracts include a vitally important aspect of your service – the Contract Service Level Agreements. Concerned about how fast you’ll get help when an issue arises? Up time guarantees – your contractual guarantee of just how little breaks in service you should experience.
You can also negotiate late fees and penalties, as well as other little details that add up to either an amazing contract or a terrible level of service.
Without detailed contract interpretation, and someone on your side who knows the ins and outs of the telco companies, you’re not likely to see the best options for your contracts.
How do you avoid this mistake?
Hire a company for your TEM that takes contract interpretation seriously, and who will look out for the entirety of your interests – not just the dollars.
You’ll want a company capable and diligent enough to really look into the details of all of your contracts, who will consider the big picture and how your company can benefit the most. Here at 4TelecomHelp, we treat your business like an extension of our own, putting in the time and effort to ensure you get a complete picture of your commitments. We ensure that your company has what it needs.
You shouldn’t have to ask your TEM company for the details of your contract. You shouldn’t have to wonder if they really interpreted the contract, or if they’re just giving you lip service, hoping you won’t dig into the details.
Reach out to us today to find out more about what we could do for you beyond saving money on your TEM. We’ll provide a free consultation to help you determine if working with 4TelecomHelp is what your business needs to make telecom expense management easier!
Or, try this simple checklist to help you determine if it’s time to get professional help with your Telecom Expense Management: