When a company wants more than simply the cheapest possible outsourced telecom expense management, they look for more out of their TEM provider. They look for a TEM company that will treat them like part of their own team, one that will put in the hours and the time to ensure that they’re getting the most out of every aspect of their telecommunications environment.
That’s where 4TelecomHelp comes in. Their specialty is in white glove, close-knit partnerships with their clients. Each client has a dedicated account manager whose entire goal and focus is on keeping their TEM simple, and ensuring that every bill is paid on time and every cent of savings is caught.
4TelecomHelp incorporates a holistic approach to telecom, handling not just TEM, but dispute management, auditing needs, account consolidation, wireless expense management, bill pay, and contract negotiation.. The partnerships between the account managers and clients ensures that all needs and wants are met and exceeded, resulting in happy, long lasting client relationships and continued reliable support year after year.
With each staff member having unique specialties, there’s always someone within the 4TelecomHelp team that can handle a particular issue. Director of Telecom Expense Management, Paula Kohl, for example, provides exceptional support in contract interpretation and creating efficient workflows for clients. Not only can she review contracts with English speaking companies, but she has the resources to translate (and review) invoices in multiple languages. With years of contract writing experience at Verizon prior to her time here at 4TelecomHelp, Paula has the background that lets her fully interpret and look at contracts in ways that few other telecom expense management companies can boast.
4TelecomHelp’s experienced and detail-oriented team has helped clients correct up to 40% of inaccurate cost coding, set up a workable and efficient wireless helpdesk, consolidate nearly 1600 invoices (for one client!), audit companies for a savings of over a half million dollars, audit another company and find savings of nearly $15,000 monthly, as well as save another client 64% on their wireless expense management.
It’s rare to find a company that will invest as heavily in you as they do in themselves, and 4TelecomHelp does exactly that. Current clients are always pleasantly surprised by the extent to which the 4TelecomHelp team will go to ensure they’re taken care of. One client exclaims, “You are doing an amazing job as well – and we see the hard work and late nights paying off.”
When you’re ready for a telecommunications expense management company that will treat your accounts and your company with the same level of dedication you’d hope for from an in house team (or more!), reach out to us here at 4TelecomHelp. We’re happy to hear from you.
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