However, telecom very quickly becomes very complicated, especially as your business expands into multiple locations or needs to update multiple contracts. You may think that your own finance team can handle a few phone contracts – what’s so bad about that? You’ve got a team working for you, surely they can take care of it.
There’s a whole lot more to working with telcos than you think. Often, companies don’t realize just how much money they’re losing, or how bad their telecom management has become, until it’s too late. Here’s a few warning signs that it’s time for your company to look into hiring a professional Telecom Expense Management company to help your business grow:
- You start getting late payment fees for invoices you thought you paid. You’d be surprised at just how often bills or invoices get missed, or paid incorrectly, especially as you start handling multiple lines in multiple locations. There’s only so much your finance department can do, and as your business grows, phones become increasingly complex. It takes a dedicated, telecom experienced team focusing on your business to ensure that every invoice is properly tracked, paid, and accounted for. Do you have the resources to hire that kind of personnel to keep on staff for yourself?
- You don’t know what’s in your contract. This is an often overlooked benefit of having a great telecom expense management company on your side – they’ll dig into the details of your contract and ensure that you’re getting the most use out of it. The length of time for detailed contract interpretation can take longer than your company can spare the staff for; often, proper contract interpretation takes a month or more. Are you paying for more services than you need? Are you leaving credits on the table? Do you know what you should have access to, or what products or tools you’re supposed to have? This is where outsource telecom expense management really shines. They have the knowledge and expertise to dig into your contract, and their familiarity with telcos allows them to find things you wouldn’t have thought to look for.
- You start having services turned off for non-payment. Worse than just a late payment fee is having a service turned off entirely – you’re likely to be dinged with multiple months of late fees, as well as the fees to turn things back on again. You may think your company is above such a problem, but even large companies sometimes don’t have the staff (or experienced enough staff) to keep up on the complex nature of dealing with a telco. You may think you’ve paid certain bills, but you find things are still getting shut off – due to not following the right forms, or attempting to use a credit that wasn’t applied properly, or a check that paid out the wrong bill. Get help for telecom expense management before you get to this point!
There’s many, many ins and outs to how telecommunications companies work. From complex contracts to industry-specific terminology, your staff is not likely to have the experience needed to really keep you ahead of major pitfalls. These are a few of the big reasons your business needs telecom expense management. There’s countless small benefits that add up to major savings when you outsource to a professional company.
When companies outsource their telecom expense management, especially with a company like 4TelecomHelp, the amount they save usually pays for the service – and then some. Not to mention the time and headache saved from not having to deal with a complex industry outside of your expertise. Reach out to us today for a free consultation, and find out if our white glove service and partnership is the sort of help your business could use.
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